Mastercard set out to improve the design of Send 2.0, its global transaction management platform that enables organisations to send and receive money anytime, anywhere. The challenge was to streamline the onboarding experience for financial institutions and improve transaction setup and management for partners worldwide.
Key challenges:
Complex onboarding processes for Financial Institutions (FIs) and Transaction Initiators (TIs)
Lack of consistency across institution setup flows
Outdated user experience with limited accessibility and scalability
Data-heavy dashboards that were difficult to interpret and act on
Misalignment with Mastercard’s modern design system
As the product designer on this project, I led the redesign of the platform’s UX and UI, ensuring scalability, accessibility, and alignment with Mastercard’s design system.
Key activities:
Discovery & Definition
Conducted deep dives into platform documentation and workflows
Collaborated with Mastercard’s business analysts to identify UX pain points
Defined user needs and mapped complex journeys around onboarding, profile setup, and transaction processing
UX & UI Design
Redesigned the onboarding and payment setup experience to simplify complex tasks such as institution configuration and transaction routing
Developed a scalable design system and component library aligned with Mastercard’s global standards
Created data visualisation assets (charts, dashboards, preferences) to make technical data more understandable and actionable
Design Leadership
Managed design sprints and tasks via Notion to ensure timely delivery
Conducted regular design reviews, providing feedback to ensure consistency and quality across the team
Used Sketch, Abstract, and InVision to iterate on MVP and post-MVP features
Prototyping & Testing
Built an interactive prototype that was tested with internal stakeholders and refined through continuous feedback
Conducted A/B testing to validate interface changes and improvements
Co-Creation
Collaboration was key to delivering a product that met both technical and user needs.
Worked closely with Mastercard stakeholders, business analysts, and engineers in weekly co-design sessions
Presented design iterations and facilitated discussion around usability, scalability, and technical feasibility
Integrated team feedback into each design sprint, creating an iterative design loop focused on real-world application
The project resulted in a scalable, user-friendly prototype of a global transaction platform that simplified onboarding and improved day-to-day operations for institutions and partners.
Key outcomes:
Redesigned onboarding journey now used as a blueprint across other flows and products
Created a consistent, accessible UI system adopted across multiple financial institution integrations
Streamlined experience reduced onboarding complexity and improved internal alignment across teams
Built trust with stakeholders through clear communication, high-quality assets, and an iterative approach
The scalable components and flows I designed are now being extended across new journeys and regions within the Mastercard ecosystem.
Next steps include:
Expanding the design system for partner tools and APIs
Testing the flows with external FI users across different geographies
Continuing to refine dashboards to improve data visualisation and decision-making
Supporting broader platform enhancements with accessibility baked in from day one
This project gave me the opportunity to design for complexity at scale — translating technical, data-heavy processes into clear, user-friendly experiences. Working in close partnership with Mastercard’s analysts and engineers, I helped shape a platform that balances business goals with thoughtful design, and lays the groundwork for future growth and global adoption.
